Policies & Terms

1. Data Controller

ZorvenaCreativeWorks, registered at Avenida Almirante Reis 102, 1150-022 Lisboa, Portugal, is the data controller responsible for the processing of personal data collected through our website and services. For any data-related inquiries, contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Identity Data: Full name, username, or similar identifier.
• Contact Data: Email address, telephone number, billing and delivery address.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your inquiries and provide project proposals.
• To perform our contractual obligations under any service agreement.
• To manage our relationship with you, including notifying you about changes to our services.
• To improve our website, services, and user experience through analytics.
• To comply with legal and regulatory obligations under EU and Portuguese law.

4. Legal Basis for Processing

We only process your data where we have a legal basis to do so. The applicable legal bases include: (a) performance of a contract, (b) compliance with a legal obligation, (c) legitimate interests pursued by ZorvenaCreativeWorks, and (d) your explicit consent.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Active client data is retained for the duration of the service engagement plus 24 months. Inquiry data not converted to a contract is retained for 12 months.

6. Data Sharing

We may share your personal data with the following categories of recipients: (a) trusted service providers who assist in operating our website and providing our services (hosting, payment processing, analytics), (b) professional advisors including lawyers, auditors, and insurers, (c) regulatory authorities where required by law. We do not sell your personal data to third parties.

7. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data in accordance with GDPR requirements.

8. Your Rights

Under the GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restriction: Request restriction of processing in certain circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Security

ZorvenaCreativeWorks implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), access controls, regular security assessments, and secure data backup procedures.

10. Contact

For any questions regarding this Privacy Policy or our data practices, contact:
ZorvenaCreativeWorks
Avenida Almirante Reis 102, 1150-022 Lisboa, Portugal
Email: [email protected]
Phone: +351 92 7541960

1. Acceptance of Terms

By accessing or using the services provided by ZorvenaCreativeWorks, operating from Avenida Almirante Reis 102, 1150-022 Lisboa, Portugal, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services or access our website.

2. Scope of Services

ZorvenaCreativeWorks provides web development services including custom web application development, client portal systems, API architecture, performance optimization, frontend engineering, database architecture, cloud deployment, and ongoing maintenance. The specific scope, deliverables, timeline, and pricing for each engagement shall be agreed upon in writing prior to commencement of work.

3. Payment Terms

Payment terms are specified in each individual project proposal. Unless otherwise agreed: (a) a 50% deposit is required before work commences, (b) the remaining 50% is due upon project completion and delivery, (c) invoices are payable within 14 days of receipt. Late payments incur a 1.5% monthly interest charge. All prices are in Euros (EUR) and exclude applicable VAT.

4. Project Milestones & Delivery

Projects are delivered according to agreed milestones. ZorvenaCreativeWorks will provide progress updates at each milestone. Client feedback must be provided within 5 business days of milestone delivery. Delays in client feedback may result in timeline adjustments. Final delivery includes source code, deployment documentation, and access credentials as specified in the project scope.

5. Intellectual Property

Upon full payment, all intellectual property rights in the delivered work product are assigned to the client. ZorvenaCreativeWorks retains the right to display the work in its portfolio and marketing materials unless expressly restricted in the project agreement. Pre-existing libraries, frameworks, and tools used in development remain the property of their respective owners and are licensed to the client as part of the deliverable.

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary information shared during the course of the engagement. This obligation survives the termination of the service agreement for a period of 24 months. Confidential information shall not be disclosed to third parties without prior written consent.

7. Limitation of Liability

ZorvenaCreativeWorks' total liability for any claim arising out of or in connection with our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

8. Warranty

ZorvenaCreativeWorks warrants that all services will be performed in a professional and workmanlike manner consistent with industry standards. A 90-day warranty period applies from the date of final delivery, covering defects in workmanship. This warranty does not cover issues arising from third-party modifications, misuse, or changes to the hosting environment.

9. Termination

Either party may terminate a service agreement with 14 days' written notice. In the event of termination: (a) the client is liable for all work completed up to the termination date, (b) ZorvenaCreativeWorks will deliver all completed work product, (c) deposits paid for uncompleted work may be refunded at ZorvenaCreativeWorks' discretion based on work completed.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Portugal and the European Union. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lisboa, Portugal.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, to provide information to site owners, and to enhance user experience. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain until deleted or expired).

2. How ZorvenaCreativeWorks Uses Cookies

Our website at ZorvenaCreativeWorks uses cookies for the following purposes:

• Strictly Necessary Cookies: Essential for the website to function. These enable core features such as security, navigation, and access to secure areas. The website cannot function properly without these cookies.
• Functional Cookies: Used to remember your preferences and settings, such as language preference and cookie consent status. These enhance your experience but are not essential.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance and content.

3. Specific Cookies We Use

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling strictly necessary cookies may impair the functionality of our website.

Instructions for managing cookies in common browsers:

• Google Chrome: Settings > Privacy and Security > Cookies
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Privacy, Search, and Services > Cookies

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. ZorvenaCreativeWorks does not control these third-party cookies. We recommend reviewing the privacy policies of these third parties for more information. Third-party services we use include Google Analytics for website analytics.

6. Changes to This Policy

ZorvenaCreativeWorks may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

7. Contact

For questions about our Cookie Policy, contact:
ZorvenaCreativeWorks
Avenida Almirante Reis 102, 1150-022 Lisboa, Portugal
Email: [email protected]

1. General Policy

ZorvenaCreativeWorks is committed to delivering high-quality web development services. Refunds are evaluated on a case-by-case basis according to the project milestones completed, work delivered, and the specific circumstances of the request. This policy applies to all services offered by ZorvenaCreativeWorks from our office at Avenida Almirante Reis 102, 1150-022 Lisboa, Portugal.

2. Eligibility for Refund

You may be eligible for a full or partial refund under the following circumstances:

• Cancellation Before Work Begins: If you cancel the project before any work has commenced, you are entitled to a full refund of any deposit paid, minus any administrative fees (maximum 5% of the deposit).
• Cancellation During Early Stages: If cancellation occurs after work has begun but before the first milestone is delivered, a partial refund of 75% of the deposit may be issued, reflecting work completed to date.
• Non-Delivery: If ZorvenaCreativeWorks fails to deliver the agreed-upon deliverables within the specified timeline due to reasons solely attributable to ZorvenaCreativeWorks, a full refund of all payments made will be issued.
• Material Defects: If the delivered work materially deviates from the agreed specifications and ZorvenaCreativeWorks is unable to remedy the defects within 30 days of notification, you may request a partial refund proportional to the affected scope.

3. Non-Refundable Items

The following are not eligible for refund:

• Work completed and approved at intermediate milestones.
• Third-party costs incurred on your behalf (domain registrations, hosting fees, licensed software, API subscriptions).
• Services fully delivered and accepted in writing.
• Changes in project scope requested after initial approval (change orders are billed separately).

4. Refund Process

To request a refund:

• Submit a written request via email to [email protected] with the subject line "Refund Request - [Project Name]".
• Include the reason for the refund request and any relevant supporting documentation.
• ZorvenaCreativeWorks will acknowledge receipt within 2 business days and provide a decision within 14 business days.
• Approved refunds will be processed to the original payment method within 10 business days of approval.

5. Dispute Resolution

In the event of a dispute regarding refunds, both parties agree to first attempt resolution through direct negotiation. If negotiation fails within 30 days, either party may initiate mediation through a mutually agreed mediator in Lisboa, Portugal. These terms are governed by Portuguese and EU consumer protection law.

6. Contact

For refund inquiries, contact:
ZorvenaCreativeWorks
Avenida Almirante Reis 102, 1150-022 Lisboa, Portugal
Email: [email protected]
Phone: +351 92 7541960